Know Before You Go
Helpful Information About Shopping with Home Outlet
Guaranteed Lowest Price
Our Guaranteed Lowest Prices Make Your Dream Space a Reality.
As a discount retailer, we are here to partner with you in making all of your dream spaces a reality.
In addition to our everyday smart pricing, which offers the best value on brand new, quality products, we will beat competitor prices by 10%**. Our everyday Guaranteed Lowest Prices help you maximize your budget so you can afford to match your home to your style. For us, nothing is more important than making our customers happy.
**Exclusions may apply. See store for details.
Merchandise Loading & Delivery
Streamline Your Purchase with Easy Loading and Hassle-Free Delivery Options
FREE IN-STORE PICK-UP
For online purchases with loading assistance available (service available for both online and in-store purchases in all locations). Call ahead if you order online for quicker assistance.
LOADING
We will be happy to help you load something into your vehicle! Please see an associate for a load release form. Once completed, we’ll load your vehicle and have you on your way.
MERCHANDISE TIE-DOWN
We have twine available if you need it to secure your merchandise to your vehicle.
NOTE: Store personnel are unable to tie anything to your vehicle.
DELIVERY | Available at select locations
Flat rate shipping of online and in-store purchases is currently available in select markets only. Visit the link below for participating location info.
Spend Less Express Order Program (SLE)
Get Non-Stocked Items Fast
Sometimes, your dream home reaches beyond the shelves of our stores; however, custom home remodeling can get expensive. Find that unique mosaic tile for your perfect backsplash or that soaker tub you've been dreaming of through our Spend Less Express* program. You’ll have access to savings on thousands of brand-name products not normally stocked in our stores. Even better? Plus, with most items arriving in just 4-6 weeks, you won't have to wait long to start your project.
*Spend Less Express product availability and delivery may vary by location, product, and manufacturer. More details, including an estimated delivery window, will be provided to you at the time of purchase in store. Stop by your local store today to see what is waiting for you. No refunds or exchanges allowed for special orders.
Easy Returns
Shop with Confidence and Ease
Refunds for undamaged merchandise require the original sales receipt & are given within 90 days of purchase of merchandise. Transactions completed with cash or check in excess of $200 will be refunded by check sent from the Corporate Office. Transactions completed with credit/debit card or using this website will only be refunded to the original form of payment. We reserve the right to charge a restocking fee for products that are opened or have damaged packaging.
Out Of Box Returns
Items may be returned without the original packaging with a 20% reduction in the amount of the refund. Items must be in otherwise good condition. The original sales receipt is required.
All sales of special order merchandise, damaged items, clearance items, and cut goods (carpet, vinyl, etc.) are final.
Home Outlet Gift Card
Home is Where the Heart Is: A Home Outlet Gift Card Makes the Perfect Gift
Looking for a great gift for the home improvement pro or DIYer in your family? Look no further! Our product is the perfect present for those who love to tackle home improvement projects. Available in-store only.
We Accept Checks
Conveniently pay for purchases with checks at our store.
Enjoy secure and traceable payments, while keeping track of spending. Our check acceptance process is easy and straightforward - just write, sign, and hand over to our staff. Paying by check is a hassle-free option for everyone. Start today and visit us for a secure and convenient payment method.
If you have a valid driver’s license, make your check out to us from your account.
Check must be drawn on a U.S.A. based bank. Subject to Certify approval.
Tax Exempt Customer Policy
Make Tax-Exempt Purchases Hassle-Free at Home Outlet
Welcome, Sales Tax-Exempt Customers!
If you are a sales tax-exempt customer, we want to make sure that you have all the information you need to complete your purchase with us. Please note that in order to be approved for tax-exempt status, you must follow the guidelines outlined below:
Approval by Corporate Office: Contact our customer service team to begin the approval process.
Payment of Sales Tax: Pay sales tax until your tax-exempt status is approved.
Proper Documentation: Provide current and properly completed exemption documentation as required by state law.
Refund of Sales Tax: You may be eligible for a refund of sales tax paid before approval. Refunds may take up to 10 business days and are subject to state government regulations.
If you have questions or concerns, please contact our customer service team. To become a Tax-Exempt customer, please fill out the Sales Tax Exemption Application and our Credit Department will review your application. We appreciate your business and look forward to serving your needs!
Frequently Asked Questions
Quick and easy answers to common customer questions
Welcome to our website! We understand that you may have questions about our products or services, and we're here to help. That's why we've created a frequently asked questions (FAQ) page to address some of the most common inquiries that customers have.
We're constantly updating our FAQ page to ensure that it remains current and informative. However, if you don't find the answer you're looking for on our FAQ page, please don't hesitate to reach out to us directly. Our customer service team is always happy to help and can be reached via email, phone, or chat.
Visit our FAQ page now and get the answers you need!
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